Frequently Asked Questions


Can I cancel or return my order?

For information regarding cancellations and returns, please see Delivery & Returns.

Do you offer international delivery?

We consider delivery outside the UK on a case by case basis. If you have an international delivery request, please do not hesitate to contact us.

I’m having trouble making a payment, can you help?

We’re sorry to hear that you’re having difficulties. Please send an email to, providing details of the issue but NOT your payment details. We will do our very best to help.