Frequently Asked Questions

Shop

Can I cancel or return my order?

For information regarding cancellations and returns, please see Delivery & Returns.

Do you offer international delivery?

We consider delivery outside the UK on a case by case basis. If you have an international delivery request, please do not hesitate to contact us.

I’m having trouble making a payment, can you help?

We’re sorry to hear that you’re having difficulties. Please send an email to payments@hairdiagnostics.com, providing details of the issue but NOT your payment details. We will do our very best to help.